We believe in making your shopping experience risk-free, which is why we offer a simple and transparent return policy.
1. 30-Day Return Window
You may return any item within 30 days of receiving it, no questions asked.
2. Eligibility for Returns
- Items must be unused, undamaged, and in their original packaging.
- Proof of purchase is required for all returns.
3. Return Process
- Contact us at contact@nassibag.store to initiate the return process.
- Pack the item securely, including all original accessories and documentation.
- Ship the package using a trackable method to the address provided by our customer support team.
4. Refund Process
- Refunds will be issued to the original payment method within 5-7 business days of receiving and inspecting the returned item.
- Shipping costs for returns are the customer’s responsibility unless the return is due to a defect or error on our part.
Warranty Policy
We stand by the quality of our bags with a comprehensive warranty policy.
1. Two-Year Warranty Coverage
- Covers defects in materials and craftsmanship.
- Does not cover damage caused by misuse, normal wear and tear, or accidents.
2. How to Make a Warranty Claim
- Contact us at contact@nassibag.store with a detailed description of the issue, photos, and proof of purchase.
- Our team will review your claim and provide instructions for repair, replacement, or refund based on the warranty terms.